References and Accolades

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What They Think of Us?

Jeff -Thanks for all of your efforts. It's hard to believe what a difference it made. I'll be in touch next time I'm in the Tampa area to discuss other opportunities. Thanks again, Marshall	When Jeff came we had many queries that were running in double digit seconds and by the end of the first day of the performance and tuning engagement he had fixed a number of vital applications that were running in subseconds. Robert
Soaring Eagle has been here numerous times. We have asked for their help in a consulting and education role. The feedback from the participants who interacted with them has been positive.
The biggest benefit we had was enabling literal autoparam. This increased our replication throughput to a point where we have now caught up on archiving. Replication is rarely behind, and when it does get behind, it catches up much faster. We have been hitting our SLA's again. Joe	Before we hired Soaring Eagle we had already "released," another vendor because they were unable to help us with our application issues. We told Soaring Eagle that if we did not see any results in a couple of days we would show them the door as well. After the very first couple of hours, not only was Soaring Eagle able to identify the problematic issues but they were already applying fixes that improved our performance. Shawn
Our customers were complaining about the slow response time on our ecommerce site. The application took to long to process after they clicked the purchase now button. Our own people said that this problem could not be fixed. Our sales staff complained that customers were just leaving our site in mid-transaction and going elsewhere to purchase the product. I felt like my all I could do was wring my hands. A friend said that he had recently been to a SQL Saturday event and told me to call Soaring Eagle. I am glad that we did. In under a week our application is fixed and we estimate that our revenues should increase by thousands of dollars just because our customers will stick around for the payment processing as the purchase now runs in less than a second. Mariska Hi Jeff, How are you? I want to thank you again for helping prove to FSA that WebFocus could query our production Sybase system with no ill effects. I had tried to work for years to prove this. - Edan The Sybase ASE assessment and tuning exercise conducted last week was an overwhelming success. The Operations and Development teams are both astounded at the performance improvements we achieved with minimal application changes, which was measured as being a few lines of code changed. As highlighted in some email exchanges, some queries were improved by a factor of at least a thousand! As a result, we will not be forced to accelerate a planned hardware upgrade that likely would not have solved the underlying performance issues. This also confirms my view that Sybase ASE performs at an exceptional level when given the information and freedom to optimize its operations.	NOTE from our friends at FSA Pick out your favorite sound bites, 47 hours down to 30 seconds doesn’t suck: The Results One critical operation for FSA is month-end processing. “We’re under a tight deadline to close our books,” explains Morales. “We need that overnight process to run successfully and accurately. When the overnight run had problems, the next day we would have to do a manual workaround. That could take 20 man hours or more. We’ve eliminated that cost with Symantec Indepth for Sybase.” In one case, a critical batch job — a scenario analysis needed by a unit managing a specialized investment portfolio — took 47 hours to complete and had to be run over the weekend. Using Precise i3 for Sybase, Morales’ team identified some Sybase maintenance routines that were not running. They also found that the data was not indexed optimally, and corrected that problem. Morales credits Soaring Eagle with recommending a different indexing strategy. “When you can identify the long-running SQL, it’s a simple matter to optimize it or reselect indexes. The trick is finding it in the first place,” says Garbus. The result was staggering: The job completed in just 30 seconds, a 99.98 percent improvement. “We run it many times a day now,” says Morales. “So that team can try multiple what-if scenarios and have a high degree of confidence about portfolio performance.” Overall, Precise i3 for Sybase has made a significant contribution to FSA’s performance. “We’ve improved performance an average of 20 percent for several dozen applications,” says Morales. “And on the development side, our DBAs are now more proactive. They can test multiple scenarios and identify performance problems before they reach production. That feedback is very helpful to application developers as well.”
STUDENT RESPONSES
This class is by far the best technical class I have ever taken. The Instructors are able to share their experiences with us. They are able to answer many questions that we have about our own systems. I felt ready to go back and apply my new skills at work. Amy This was the best class I have ever taken! Salimone	Many technical classes are taught by newbies, or folks that have been teaching for so long they have not had a whole lot of experience out in the field. Our instructor was not only very informative but the class was also entertaining. Tony Jeff did a great job encouraging participant involvement - a participant sent an email question to Jeff over night and at the beginning of class Jeff displayed the question with approval and reviewed the WF specific learning with the entire class. The amount of participation during the discussion indicated it was valuable time invested. This class was created by SMEs pulling content from two MS courses so Jeff had to ensure participants understood that and make the content flow smoothly - which he did very successfully. Jeff is very tuned into the participants and responds quickly and easily to their learning needs. It's a pleasure to listen to learning happening. He is probably one of the best instructors I've observed in the last 18 months.